Resolving Email Deliverability Issues

Sometimes legitimate email messages get tagged as junk or spam because of “overly-aggressive” filters that your internet service provider may have in place.

If this is happening to the messages being sent from me, then you will have to “white-list” my domain <> and/or my email address
<cindylietz [at]>**

**In this example the @ sign in the email address has been replaced with [at] so that the pesky “spam-bots” can’t harvest my address from this web page.

If you have to search through your junk or spam folder to locate my messages, look for a FROM line that begins with: “Cindy Lietz”

Listed below are “white-list” (sometimes referred to as “friends-list” or “buddy-list”) instructions for some of the most popular internet service providers. You can also try re-subscribing with a completely different email address that gets checked regularly. Here’s a link to the Making Polymer Clay Beads subscription page if you want to try that option. And finally if all else fails, send me a note and I will do my best to help you resolve the problem.


AOL 9.0+

Open the email from me and click the “Add Address” button on the right side then click save.

If you are using an earlier version of AOL, you need to set your mail controls:

  • Go to Keyword Mail Controls.
  • Select the screen name we’re sending your mail to.
  • Click Customize Mail Controls For This Screen Name.

AOL 8.0:

  • Select “Allow email from all AOL members, email addresses and domains.”
  • Click Next until the Save button shows up at the bottom.
  • Click Save.

AOL 7.0:

In the section for “exclusion and inclusion parameters”, include my domains.


  • Click the “Whitelist” button.
  • Add my email address.
  • Click the “Submit List” button.


  • Sign in to Comcast Webmail and select “Preferences” from the menu.
  • Select “Restrict Incoming Email.”
  • Select “Yes” to Enable Email Controls. (If you don’t want to restrict emails click ‘No’)
  • Select “Allow email from addresses listed below”
  • Enter my email address.
  • Click “Add”


  • Login to your Cox Webmail account
  • Click the “Settings” button on the top menu bar.
  • Click “Spam Blocker Settings”
  • Click “Tag Junk Email with –SPAM—in the subject line and deliver to your inbox”
  • Click “OK”

Note: Cox email is set to send suspected spam to your SPAM folder by default.

  • Click on “Address Book”.
  • Click the “Add” button.
  • On the Add Contact screen, find the Internet Information box.
  • Enter my email address.
  • Click “Save”.


  • Open the email.
  • Right-click the sender’s email address.
  • Select “Add to address book” from the menu.
  • Verify the sender’s contact details.
  • Click “Save”.


  • Sign into your GMail account.
  • Click “Contacts” from the left menu.
  • Click the “Create Contact” link.
  • Enter my address in the “Primary Email” box.
  • Click “Save”


  • Click “Options” – located at the top right, next to Help.
  • Click “Junk e-Mail Protection”.
  • Select “Safe List”.
  • In the space provided, enter the addresses listed below in the “Primary Email” box.
  • Click “Add”.
  • When you see the address you entered in the Safe List box, click “OK”.


  • Open the email.
  • Ctrl-click the sender’s email address and select “Open in the address book”.
  • Verify the sender’s contact information.

Mail Washer

  • In MailWasher, select “Tools.”
  • Select “Spam Tools”
  • Click the “My friends list”
  • Click the “Add” button
  • Enter email address or wildcard expression
  • Click “OK”.
  • Click “OK” again.


  • In Mailblocks, click the “Addresses tab.”
  • Select “New.”
  • Enter the addresses listed below.
  • In the “Receiving Options,” select “Accept Mail From This Address.”
  • In the Other Options, make sure “Display in People Picker” is not selected.
  • Click “Submit.”
  • Click “OK.”


  • On the MailShield toolbar, click “Friends.”
  • Click “Add.”
  • Enter my email address.
  • Click “OK.”


  • Click on Settings: E-mail | Junk e-mail (it’s at the bottom left of the screen, just above Calendar).
  • On the E-mail settings screen, click “Junk E-Mail Guard.”
  • “Select Safe List.”
  • In the space provided under “Add people to the safe list,” enter my email address.
  • Click “Add.”

For older versions of MSN.

  • Click on E-mail settings (it’s at the bottom left of the screen, just above Calendar).
  • On the E-mail settings screen, click “Junk Mail.”
  • Select “Safe List.”
  • Click “Add an item to this list.”
  • When the Add To Safe List box appears, enter my email address.
  • Click “Add.”

McAfee Spamkiller

  • On the Spamkiller sidebar, click “Friends.”
  • Click “Add.”
  • Enter my email address.
  • Click “OK.”

Mozilla Thunderbird

  • Click the “Address Book” button.
  • Make sure the Personal Address Book is highlighted
  • Click the “New Card” button.
  • Under the Contact tab, enter my email address.
  • Click “OK.”

White list your Personal Address Book

  • From the main drop down menu, select “Tools – Junk Mail Controls”
  • Under the Settings tab, update the “White Lists” module by selecting “Personal Address Book” from the pull down menu and then check mark the box next to “Do not mark messages as junk mail.”
  • Click “OK.”

Norton AntiSpam

  • Start up Norton AntiSpam
  • Click the “Status & Settings” tab
  • Click “AntiSpam”
  • Click “Configure”
  • Click the “Allowed List” tab
  • Click the “Add” button In the “Email Address” box,
  • Enter my email address.
  • Click “OK.”
  • Click “OK.”


Outlook (2003 or higher)

  • Open the email.
  • Right-click the sender’s email address.
  • Click Add to contacts.
  • Click Save and close.

Outlook 2003 – Safe Senders List

  • On the Tools menu, click Options.
  • On the Preferences tab, click Junk E-mail.
  • On the Safe Senders tab, click Add.
  • In the Add address, type my email address.
  • Click OK.

Outlook Express (version 6 or higher)

  • Open the email.
  • Left-click the sender icon, or right click the sender’s name.
  • Click Add to contacts.
  • Click Save and close.


  • Find any email that we send you, probably in the spam folder.
  • Click on the email to select it.
  • Click the Move to Inbox and Mark as Not Spam button.

Spam Assassin

  • Search your hard drive for the spam assassin folder, then open it.
  • In that folder should be a file named user_prefs.
  • Open it with a text editor (Notepad, for example).
  • If there is no such file, you can create it.
  • Make a new (blank) line in the file.
  • On that line, enter whitelist_from, followed by my email address.
  • Save the file and close it.

Spam Butcher

  • Open Spam Butcher and click the Configure button.
  • Select the Known Senders tab.
  • Under Known Good Senders and Recipients, click Add.
  • Enter my email address.
  • Click OK.

Spam Inspector

  • Open Outlook.
  • On the Spam Inspector menu or toolbar, find and select “Manage Friends List.”
  • In the Add a New Friend area, select “E-mail.”
  • Enter my email address.
  • Click the >> (add) button.
  • Click “Close.”

Spam Interceptor

  • Open Spam Interceptor and select “Authentication Lists.”
  • Click “Trusted.”
  • Enter my email address.
  • Click “Add.”

Spam Sleuth

  • Open Spam Sleuth.
  • From the File menu, select “Configure.”
  • In the Friends category, make sure Active is selected.
  • In the space provided for the list, make a new (blank) line and on it enter my email address.
  • Click “OK.”


  • On the Spameater sidebar, click “Filters.”
  • Select the “Approved Senders” tab.
  • Click “Add Filter.”
  • In the Address space, enter my email address.
  • For Address Type, select “Full Email Address.”
  • Click OK.


  • Open your Outlook Inbox.
  • On the Cloudmark SpamNet toolbar, click “Options.”
  • Click “Advanced.”
  • Select the Whitelist tab.
  • Click the “Add” button.
  • Enter my email address and click the “OK” button.
  • Click “OK” again, then “Yes,” then “OK” one last time.


  • When SpamPal is running, find the SpamPal icon in your Windows sys tray and right-click on it.
  • Select “Add to Whitelist.”
  • Enter my email address.
  • Click “Add.”


  • Go to your Verizon Inbox.
  • Click “Options.”
  • Select the “Block Senders” tab (near the top of the screen).
  • On the Block Senders screen, you’ll see both a “Block Sender List” and a “Safe List”. In the space where it says, “Enter e-mail address or sub domain to always accept even if the domain is blocked”, enter my email address.


  • Open your Yahoo mailbox.
  • Click “Mail Options.”
  • Click “Filters.”
  • Click “Add Filter.”
  • In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
  • Click in the text box next to that pull-down menu, then enter my email address.
  • At the bottom, where it says Move the message to, select “Inbox” from the pull-down menu.
  • Click the “Add Filter” button again.


Many e-mail programs, including older versions of Outlook, Outlook Express, Eudora, and Netscape Mail, don’t provide an easy way for you to “white-list” who you want to receive e-mail from. If you’re using this sort of e-mail system and you either aren’t getting my emails or want to make sure you continue to receive them, you can contact your internet service provider to solve the problem.

Contact the customer service department or the Postmaster at the company that provides your email or Internet connection (your ISP). Notify them that you would like to receive my emails and ask if they can “white-list” me. Unfortunately, some e-mail systems don’t allow “white-listing.”

If they do “white-list,” they may ask for some information about me. Here’s what to tell them:

Sending Address: cindylietz [at]

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