Frequently Asked Questions (FAQ)

How do I become a member of the Polymer Clay Tutor Library?

• Here is the sign up page: Polymer Clay Tutor Members Library

• If you're not yet a member and need a few more reasons to join, the best thing you can do is read what others are saying by clicking here: Polymer Clay Tutor, Member Benefits

How are www.beadsandbeading.com and www.beadvideos.com related?

• They are complimentary to each other and are both owned and operated by Cindy Lietz, The Polymer Clay Tutor.

• All of the content published at www.beadsandbeading.com is public whereas most of the content published at www.beadvideos.com is protected for paid members.

Can I download videos to my hard drive from the Polymer Clay Tutor Library?

• No this is not possible. The main reason is to prevent unauthorized distribution of the videos.

Can I get a refund on my membership to the Polymer Clay Tutor Library Archives?

• I have kept the price of this membership very affordable. So the cost of dealing with customer service refunds is just not feasible.

• However, you can cancel your membership at anytime.

• In most cases, you will be welcome to re-subscribe at a later time. But please note that the system has no memory. This means that your future account status will start at the month you re-join and will not include any videos/recipes from your original account.

When I cancel my membership to the Polymer Clay Tutor Library, why do I lose access to videos I have already paid for?

• Since there are bandwidth costs incurred every time you watch online videos, your ongoing membership fees are structured to cover these costs.

• If you stopped paying but still wanted access to the archived videos, I would be left having to cover the costs for your continued usage.

I’m having problems viewing the videos. What can I do?

• Read this page for tips and advice on how to solve online video problems.