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Frequently Asked Questions (FAQ)



How do I become a member of the Polymer Clay Tutor Library?

How are and related?

  • They are complimentary to each other and are both owned and operated by Cindy Lietz, The Polymer Clay Tutor.

  • All of the content published at is public whereas most of the content published at is protected for paid members.


Can I download videos to my hard drive from the Polymer Clay Tutor Library?

  • No this is not possible. The main reason is to prevent unauthorized distribution of the videos.

Can I get a refund on my membership to the Polymer Clay Tutor Library Archives?

  • I have kept the price of this membership very affordable. So the cost of dealing with customer service refunds is just not feasible.

  • However, you can cancel your membership at anytime.

  • In most cases, you will be welcome to re-subscribe at a later time. But please note that the system has no memory. This means that your future account status will start at the month you re-join and will not include any videos/recipes from your original account.

When I cancel my membership to the Polymer Clay Tutor Library, why do I lose access to videos I have already paid for?

  • Since there are bandwidth costs incurred every time you watch online videos, your ongoing membership fees are structured to cover these costs.

  • If you stopped paying but still wanted access to the archived videos, I would be left having to cover the costs for your continued usage.


Iím having problems viewing the videos. What can I do?

  • Read this page for tips and advice on how to solve online video problems.












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