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1) Try deleting all of the and cookies from your computer. Here are some instructions on how to do this with the more popular web browsers:


2) Clear the cache. Then close your browser and re-open it again. Here's a link to an instruction page on how to do this:


3) Install a different web browser on your computer. FYI: This solution almost always fixes the problem right away.


Please note that you can have several different types of web browsers installed on your computer all at the same time. In other words, just because you install a new browser on your computer, it does not mean you have to stop using the one you have been using up until now.


Here's some links to the various download pages for the various options. They are all free downloads:


4) If none of the above suggestions work for you, here's some other questions that a helpful computer technician would want to know:

  • Does the problem you are experiencing happen with all of the videos at my site or just on certain pages?

  • Were you able to access the non-working video page on a completely separate computer in your home or at work?

  • What is your internet connection speed? Slow speeds can cause online video streaming to stall, time out or cause audio-video syncing issues.

5) If you have tried all of the above and you are still having problems, then send me a note and I'll see if I can provide you with other suggestions.


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